![]() ![]() Advanced natural language processing gives it the ability to process what you are saying or typing. A digital assistant pulls data from multiple sources and puts it into context. ![]() Not all digital assistants have the same abilities. Perhaps an easy way to understand the difference is to remember that while all digital assistants are chatbots, not all chatbots are digital assistants. A digital assistant, for example, can respond to a complex request such as, “Schedule a flight to Phoenix for me next Sunday using my usual seating preferences, and arrange transportation to and from the airport.” To respond to this request, the digital assistant will need to access multiple sources-a capacity that the ordinary chatbot does not possess. It’s easy to confuse digital assistants with chatbots-and, in fact, a digital assistant is an advanced type of chatbot that can handle more complex interactions in a conversational way. These are relatively simple “conversations.” You can also request a ride from a ridesharing service by using one of the service’s chatbots. If you speak into your phone to order your favorite coffee drink, you are interacting with a chatbot. What’s the Difference Between a Digital Assistant and a Chatbot?Ĭhatbots are computer programs that simulate and process written or spoken human conversation so that people can interact with digital devices as if they were communicating with a real person. ![]()
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January 2023
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